Whitepaper
Why the angle between two embedding vectors tracks meaning: cosine as bounded scale-invariant directional alignment, the contrastive training objective that makes it meaningful, normalization turning cosine into an inner product for ANN/HNSW scale, and bi-encoder retrieval with cross-encoder reranking. Includes an interactive drag-the-vectors figure.
Cosine Similarity
Vector Search
Embeddings
Cross-Encoder Reranking
ANN / HNSW
Whitepaper
ServiceNow AI Agent Context Token Management
Deep dive on 128K context token window, ReAct orchestration loop, token accumulation across iterations, STM/long-term memory architecture, and best practices for cost/stability control.
Context Tokens
ReAct Pattern
Memory Architecture
LLM Orchestration
Guide
DocIntel Custom Table Implementation
End-to-end guide for implementing ServiceNow Document Intelligence on custom tables, addressing flow triggering, attachment handling, ML confidence thresholds, and two-flow orchestration pattern.
Document Intelligence
ML Processing
Custom Tables
Guide
AI Agent Production Deployment Checklist
Comprehensive 10-point production deployment checklist for five AI agents covering platform prerequisites, service accounts/RBAC, custom fields, agent configuration, monitoring, and rollback procedures.
Production Readiness
RBAC
Audit Logging
Safety Guardrails
Tooling
ServiceNow AI Charts
Public web portal (azurecharts.com-style) visualising the ServiceNow AI product landscape — AI products catalogue, table inventory, and relationship graph. Built on Next.js + Tailwind + D3.js with live data from a personal ServiceNow instance via Table API and static docs.servicenow.com data.
Next.js
D3.js
Tailwind CSS
Table API
Fuse.js
Tooling
Genius Results in New Tab
JavaScript customization enabling Genius Search results to open in new browser tabs instead of replacing the current window.
Service Portal
Genius Search
JavaScript
Claude Skills
Claude Code Custom Skills
A growing suite of custom AI skills for ServiceNow delivery and productivity: AI Solution Design Generator (interactive runbook creation with a maker-checker quality pass), Markdown-to-DOCX Converter (branded Word documents with mermaid/Graphviz diagrams), Community Articles Creator (portal-formatted articles), branded PowerPoint generation, AI Agent instruction authoring and review, accomplishment-deck automation, a Chunkwise Markdown Editor (applies many discrete revisions to large design docs and runbooks in small chunks, verifying each by diff and grep so no restated fact drifts out of sync), and a git commit-and-push helper. Each skill is self-contained with its own README and bundled scripts/templates.
Claude Code
Skill Authoring
Python
python-docx / pptx
Mermaid / Graphviz
Guide
Technical guide covering cache management for Now Assist Q&A Genius Results — identifying stale cache entries, cleanup procedures, performance optimization, and troubleshooting common issues.
Now Assist
Genius Results
Cache Management
Performance
Guide
Guide to using the out-of-the-box Define Availability feature in Now Assist Skills to conditionally activate skills based on custom logic with practical examples.
Now Assist
Skill Configuration
Conditional Activation
Guide
Resolution for the Record Clustering step failure during Now Assist skill activation — requires minimum 500 resolved cases, with workaround and configuration guidance.
Now Assist
CSM
Skill Activation
Record Clustering
Tooling
ServiceNow AI Agent Builder via Claude Desktop MCP
PoC demonstrating Claude Desktop + a Python FastMCP server building fully-configured ServiceNow AI Agents through natural language — bypasses the KB2676985 routing prerequisite that gates the platform’s native MCP Server Console path on many sandboxes and PDIs. Treat as a developer-tooling alternative for AI Agent authoring when native routing isn’t available.
MCP Protocol
Claude Desktop
Python FastMCP
AI Agent Studio
Natural-Language Build
Tooling
AI Solution Designer MCP Server
Self-contained Python MCP server packaging the AI Solution Design Generator V2 skill for distribution. Any Claude Code user can install via pip or uvx, configure two environment variables, and access the full V2 design capability — prompts, resources, and tools bundled with no dependency on personal memory paths or private MCP subscriptions.
Python FastMCP
MCP Protocol
Claude Code
PyPI Distribution
AI Solution Design
Tooling
ServiceNow Instance MCP Server
Distributable Python FastMCP server exposing a ServiceNow instance’s full AI Agent Studio, agentic workflows, tools, triggers, workers, execution logs, GenAI logs, and general-purpose table CRUD as MCP tools. Supports Basic Auth and OAuth 2.0 Client Credentials — configure two environment variables and get full read/write access from Claude Code without a native MCP subscription.
Python FastMCP
MCP Protocol
ServiceNow REST APIs
OAuth 2.0
AI Agent Studio
Guide
Now Assist Document Intelligence — HRSD Form Field Extraction
NADI implementation for HRSD Workforce Administration: auto-extracts structured field values from uploaded PDF forms (EPF/EPS membership answers) at case creation, writes results to case fields, and alerts the agent when extraction confidence is below threshold — eliminating manual transcription for every new-joiner onboarding case.
Now Assist Document Intelligence
HRSD
PDF Extraction
Flow Designer
NADI Use Case
Guide
Now Assist Model Provider Troubleshooting
Root-cause and remediation runbook for the Now Assist Admin “Edit model provider — one or more property values are invalid” error that blocks saving model-provider changes. Traces the failure to GenAI license-metadata records created under the wrong application scope, ships read-only detection scripts to find the mis-scoped records, and walks through moving them back to the correct scope and verifying the fix — restoring the ability to manage AI models.
Now Assist Admin
Model Providers
Application Scope
GenAI Metadata
Troubleshooting
Guide
Local LLM Setup Guidebook
Step-by-step runbook for running a local coding LLM on Apple Silicon — Ollama serving Qwen3-Coder, wired into VS Code and Claude Code, with an optional local RAG index for codebase-aware completions. Includes a side-by-side reference comparing the local model against frontier cloud models so you know when a local model is good enough and when to reach for the cloud.
Local LLM
Ollama
Qwen3-Coder
VS Code
Claude Code
Guide
Group Action Framework — Activation & Troubleshooting
Practical guide to the Now Platform Group Action Framework (GAF) — the capability that clusters related records (incidents, cases, KB articles) with machine learning and runs LLM-driven actions across the cluster to generate summaries, resolution steps, and pattern-level insights. Covers what GAF is, why cluster-level context beats single-record reasoning for AI agents, and how to verify and troubleshoot GAF activation on an instance.
Group Action Framework
Record Clustering
Machine Learning
Now Assist
Pattern Insights
Guide
Agentic AI Security & Governance Checklist Response
A documentation-grounded reference answering the architecture and security questions enterprise governance teams raise about ServiceNow AI Agents: whether a vector database is used, where short-term and long-term agent memory is stored (sn_aia_memory, instance-resident, on MariaDB or RaptorDB), inference data zero-persistence, and the observability stack — Generative AI Controller logs, Now Assist Guardian runtime safety, and AI Control Tower governance and anomaly signals. Every position is cited to published product documentation.
AI Governance
Security Review
Agent Memory
Now Assist Guardian
AI Control Tower
RaptorDB
Tooling
Deep Research + Solution Design Writer — Multi-Agent MCP System
Two-server multi-agent system built on Python FastMCP: a goal-directed Deep Research agent (ReAct loop over web search, web pages, and video transcripts that reflects on evidence gaps before compiling a research artifact) hands off to a constrained Solution Design Writer running an evaluator-optimizer (maker-checker) loop with deterministic structure checks, producing a ServiceNow AI Solution Design and Build Runbook. Clean separation of research from writing, hard stop conditions on every loop.
Python FastMCP
Multi-Agent
ReAct Research Loop
Evaluator-Optimizer
Claude API
Tooling
markitdown MCP — Local Document-to-Markdown
Research and reference on running the markitdown MCP server as a local process to convert PDF, PPTX, DOCX, HTML, and XLSX (from local files or URLs) into clean Markdown before it enters the model context. The conversion happens on-device, so only compact Markdown reaches the API — fewer tokens billed and large, text-heavy documents become readable to the agent.
MCP Protocol
markitdown
Document Conversion
Token Efficiency
Local Process
Tooling
Open-Source Coding Agent Setup (OpenCode)
Setup guide for running OpenCode — a fully open-source AI coding agent CLI — as a no-cost backup to keep development moving when a primary assistant hits session token caps. Connects to many LLM providers and free curated coding models, configured on Apple Silicon alongside the existing VS Code toolchain without disturbing it.
OpenCode
AI Coding Agent
Open Source
LLM Gateway
Apple Silicon
Guide
Porting Claude Code Skills to the Claude App
Root-cause analysis and porting guide for moving a large Claude Code skill to the hosted Claude app. Maps the platform capability gaps — persistent file system, named MCP servers, cross-session memory files, and local script execution — that change skill behaviour when ported, and gives concrete fixes: trimming oversized skill instructions, replacing memory-dependent phases, and adapting document generation to the hosted code-execution sandbox.
Claude Skills
Skill Portability
MCP Connectors
Platform Gaps
Whitepaper
Claude Code Capabilities Reference
A verified reference of the Claude Code CLI surface — core and deferred tools, subagents, skills, permission modes, configuration and customization, enterprise development strategies, and anti-patterns to avoid. Written as a practitioner's map for getting the most out of an agentic coding environment, with each capability checked against the live runtime rather than documentation alone.
Claude Code
Agentic Coding
Subagents
Skills
Developer Reference
Guide
AI Agent Studio — Tool Types Reference
Field reference for the tool types available to ServiceNow AI Agents (Catalog Item, Script, Flow Action, Subflow, Record Operation, and others), the universal constraints that apply across all of them (string-only inputs/outputs, name and description driving orchestrator selection, supervised vs. autonomous execution, output transformation strategies, and assist-consumption rules), and the limitations to design around for each type.
AI Agent Studio
Tool Types
Orchestration
Now Assist